Frequently asked questions.

Most labs are fully operational within days, not months. Our self-service onboarding walks you through configuration, and AI auto-populates settings based on your lab type. We also include free data migration for every customer — clients, test catalogs, methods, SOPs, historical results, and pricing guides are imported at no charge. Compare that to legacy LIMS systems that typically require 6–12 months of implementation and charge $5,000–$25,000+ for data migration alone.

Absolutely. The client portal is a core differentiator — included in every plan with unlimited client users. Clients can submit samples via Rapid Submit (for repeat orders with pre-filled profiles), a guided Submit Sample flow (3-step wizard with AI field suggestions), or Bulk Upload (drag-and-drop spreadsheet for 30+ samples). They can also snap a photo of a handwritten paper submission form and AI extracts every field automatically. Clients get real-time status tracking, CoA downloads with blockchain verification, quotes, pricing schedules, and invoice management — all from their browser or phone.

Our Universal Instrument Connector (available as an add-on module) supports virtually any lab instrument — HPLC, ICP-MS, GC-MS, spectrophotometers, dissolution testers, Karl Fischer titrators, and more. We support file-based integration (CSV, XML), direct vendor APIs (Waters, Agilent, Thermo, Shimadzu), middleware, SiLA 2, and serial/USB connections. The connector includes watched folder monitoring, configurable field mapping, validation rules, offline queuing, and a full audit trail.

Yes. QuickBooks Online integration is bi-directional: invoices generated in Lab Accurate auto-push to QuickBooks, and payments recorded in QuickBooks sync back. Salesforce integration (Enterprise plan) syncs clients, contacts, opportunities, and activities between both systems. We also support SAP integration for enterprise customers.

In Lab Accurate, AI is the architecture — not a feature checkbox. It powers 12 distinct capabilities: AI Result Validation (checks every result against spec, history, and plausibility before saving), Scan Paper Form (AI Vision extracts handwritten fields), Ask Labbi (contextual AI assistant on every page), anomaly detection, predictive quality trending, smart scheduling, natural language database queries, auto-population of data entry fields, TIC Spend revenue intelligence, continuous compliance monitoring, AI Phone/Quote System, and Universal Translator with voice cloning. No competitor offers more than one or two of these.

Every critical record in Lab Accurate — results, approvals, modifications — is SHA-256 hashed. These hashes are batched into Merkle trees and anchored to a public blockchain, creating an immutable, third-party-verifiable proof that your data existed in its exact state at a specific time. This means no one — not even Lab Accurate — can alter your records without detection. It's the gold standard for data integrity in regulated environments, and no other LIMS offers it.

Lab Accurate uses AES-256 encryption at rest and TLS 1.3 in transit. We maintain SOC 2 Type II certification, support GDPR and CCPA compliance, and offer data residency options (US or EU). Automated backups with point-in-time recovery ensure your data is never lost. Encrypted database dumps every 5 minutes to a separate cloud storage account with zero IT staff access — only the founder controls backup credentials, preventing insider threats.

Lab Accurate uses per-user pricing with two tiers: Core at $225/user/month and Advanced at $295/user/month (minimum 3 users). Enterprise pricing is custom for 25+ users. Annual billing saves 15%. Additional modules (Routes, Sales Ops, Instrument Integration, Equipment Lifecycle, TIC Spend AI, and more) can be added anytime at $349–$899/month. For a 5-user lab, Year 1 total cost starts at $13,500 with no implementation fees and free data migration — significantly less than legacy LIMS vendors that typically charge $50K–$135K+ in year one.

Yes. Every lab gets a 15-day free trial with full-featured access — all modules active, real data entry, complete workflow testing. Cancel anytime in the first 15 days. Most competitors require contracts or lengthy sales cycles before any hands-on access. After your trial, choose Core or Advanced based on your needs.